If providing support for older phones is too expensive, then it should reconsider the business decision of driving everyone to the app in the first place.
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True, but if United wants to pursue the business strategy of driving its customers to its app as a way of managing that relationship, then it will need to figure out how to budget for maintaining that relationship with all of its customers, or at least those whose business it wants to keep. Second, one of the points raised in United’s defense is that it is expensive to have to support older versions of software. Plus we would have had some idea of how much United valued our business… Perhaps we could have refused the update, but even if not, at least we would have known what happened and not wasted time troubleshooting. First, even if United were justified in ceasing to support an Android 4.x capable app, it should have clearly communicated this to the customers with 4.x phones. Ranting about this on Twitter then led to an interesting argument about what is actually wrong with this situation.īut let’s not let United off the hook too soon. And apparently it made this decision without actually telling anyone (like, any of their customers still running that version, who might not have updated if they knew they would have to BUY A NEW PHONE if they wanted to keep running it).
Apparently United had made the affirmative choice to stop supporting my Android version. Sometime later I tweeted again, and this time the rep at least took the inquiry seriously. We try to keep up to date with the latest technology and apologize if this has caused you any inconvenience.